Local Classroom Support Information

Orientation and Training

We strongly urge you to obtain training before using the equipment in class. To schedule a training session, please contact the technology support staff member listed for your classroom. Sessions normally last about 30 minutes and should be scheduled for a date at least three days prior to the start of classes.

Reporting Problems

Local Support Providers check most classrooms on a daily basis. If you discover that the technology is not working properly, please report it immediately to the staff member responsible for that room. We will try to have it repaired or replaced as soon as possible. Your patience and understanding that some repairs may take longer than 24 hours is appreciated.

Technology and Building Support Staff

First Line of Support and Training:

• The following staff members will provide you with training, first response troubleshooting, and preventative maintenance checks for technology in specific buildings. Please contact them in advance if you're planning to use classroom technology and need training.

• Building Administrators are available for help with facilities and physical plant problems.

• Use the list of names below to find the Local Support Provider or Building Administrator for your classroom.

Second Line of Support:

• Classroom Technology Services is staffed weekdays from 7:00 AM to 7:00 PM when classes are in session. If you need assistance before 9:00 AM or after 5:00 PM or you cannot reach your Local Support Provider, a Classroom Technology Services technician may be available to assist you. Call 215-898-9550 or send e-mail to cts@isc.upenn.edu.

For full details on a classroom in the list, click on the Building/Room Link.